Shipping policy
Order Processing
Orders are typically processed within 1–2 business days after your order has been successfully placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that orders are not normally processed or shipped on weekends or U.S. public holidays.
Shipping Time
We currently offer shipping within the United States.
- Estimated delivery time: 4–6 business days
- Delivery times are estimates and may vary depending on the destination, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
- The estimated delivery time begins after your order has been processed and shipped.
While we work to ensure your order arrives within the estimated timeframe, SYVIA cannot guarantee an exact delivery date.
Shipping Address
Please make sure your shipping information is accurate and complete before submitting your order. SYVIA is not responsible for delays, additional shipping costs, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at Brandonharris.syvia@hotmail.com. We will do our best to assist you before your order is shipped.
Order Tracking
Once your order has shipped, tracking information may be provided to you by email. Please allow some time for the carrier's tracking information to update after shipment.
If your tracking information has not updated for several business days, please contact us and we will assist you as best we can.
Delayed or Lost Packages
SYVIA is not responsible for shipping delays caused by circumstances outside our control, including carrier delays, severe weather, natural disasters, holidays, or other unforeseen events.
If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at Brandonharris.syvia@hotmail.com so we can help investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible at Brandonharris.syvia@hotmail.com and provide your order number along with clear photos of the damaged package and/or items. We will review your request and determine the appropriate resolution.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
SYVIA
1468A Price House Rd
Roebuck, SC 29376
United States
Email: Brandonharris.syvia@hotmail.com