Refund policy
At Syvia, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Period
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, the item must be returned in its original condition, with applicable original packaging and accessories. Items that have been used, damaged, or altered after delivery may not be eligible for a refund.
How to Request a Return
Before returning an item, please contact Syvia to request return instructions.
You can contact us at:
Email: brandonharris.syvia@gmail.com
Phone: +1 (678) 594-5100
Please provide your order number and the reason for the return.
Refunds
After we receive and inspect the returned item, we will process the applicable refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
Once the refund has been processed by Syvia, your bank or payment provider may require additional time to make the funds available in your account.
Restocking Fees
Syvia does not charge any restocking fees for returns.
Return Shipping
Return shipping costs may apply depending on the reason for the return. If you received an incorrect, damaged, or defective item, please contact us so we can review the issue and provide appropriate return instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at brandonharris.syvia@gmail.com or (678) 594-5100.
Please include your order number and details about the issue. We will review your request and work with you toward an appropriate resolution.
Contact Us
For questions about returns or refunds, please contact:
Business Name: Syvia
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM
Phone: +1 (678) 594-5100
Email: brandonharris.syvia@gmail.com
Business Address: 1468A Price House Rd, Roebuck SC 29376, United States