FAQs

Frequently Asked Questions

1. What products does Syvia sell?

Syvia offers stylish women's handbags and tote bags designed to combine elegant fashion with everyday practicality.

2. Where does Syvia ship?

We currently ship within the United States only.

3. How long will my order take to arrive?

Orders are typically processed within 0–1 business day and delivered within approximately 3–4 business days after shipment. Estimated total delivery time is 3–5 business days.

4. What time is the order cutoff?

Orders placed by 5:00 PM are processed according to our normal handling schedule. Orders placed after the cutoff may be processed on the next business day.

5. How much does shipping cost?

• Free shipping on orders of $40 or more
• $6 flat-rate shipping on orders under $40

6. Can I return my handbag?

Yes. Syvia accepts eligible returns within 30 calendar days of delivery.

7. What condition must an item be in to qualify for a return?

Returned items should be unused and in their original condition, including original packaging, tags, and accessories where applicable.

8. How do I start a return?

Please contact Syvia before sending an item back. We will provide instructions for the return process.

9. When will I receive my refund?

Once your return is received and approved, your refund will generally be processed within 7 business days and issued to your original payment method.

10. Does Syvia charge a restocking fee?

No. Syvia does not charge restocking fees.

11. What if my order arrives damaged or I receive the wrong item?

Please contact us as soon as possible with your order information and details about the issue. We will help you resolve the problem.

12. What payment methods do you accept?

Syvia accepts the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Google Pay, Apple Pay, and Shop Pay.

13. Is my payment information secure?

Payment information is processed through applicable payment providers. Syvia does not need access to your full payment details to process your order.

14. What currency are Syvia prices shown in?

All prices are displayed in U.S. dollars (USD).

15. How can I contact Syvia?

You can contact us at:

Email: brandonharris.syvia@gmail.com
Phone: +1 (678) 594-5100

16. Can I change my shipping address after placing an order?

Please contact us as quickly as possible if you entered an incorrect address. We cannot guarantee that an address can be changed once an order has been processed or shipped.

17. What happens if my package is delayed?

Delivery times are estimates. Carrier delays, weather, holidays, or other unforeseen circumstances may occasionally affect delivery times. We recommend checking your tracking information for the latest updates.

18. How should I care for my Syvia handbag?

For leather-look handbags, gently wipe the surface with a soft, dry or slightly damp cloth. Avoid excessive moisture, heat, and harsh cleaning chemicals.

Syvia — Timeless Bags, Elevated Style.